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Senior Claims Trainer - Homeowners

Senior Claims Trainer - Homeowners

Location 
US-TX-Richardson
Job ID 
27727

More information about this job

Summary

Esurance is hiring a Senior Claims Trainer for our Homeowners division in our Richardson, TX office.  As the Senior Claims Homeowners Trainer you will deliver, develop, monitor, and manage Esurance training programs as well as maintains associate training records, activities, and progress and program effectiveness. Additionally, this role interacts with the Operations Management team to provide coaching, facilitate staff development, and promote continued high performance.

Responsibilities

  • Develops training material and concepts for instructor led classroom, target audience, virtual classroom and online learning, which includes onboarding new associates as well as the development of current training staff by providing training and mentoring.
  • Identifies needs assessments and training opportunities which include establishing training and development plans.
  • Assists in the development of training materials and training assessment tools as well as reinforcing concepts and overseeing the performance of classroom participant's expectation of their job.
  • Consults with management to strategize training road maps.
  • Conducts training on specific subject matters for career development.
  • Participates in the development and execution of assessment tools as well as identifies areas for improvement and implements consultative approached solutions.
  • Learns and maintains thorough working knowledge of all pertinent processes, policies, and procedures within the department and for the department(s) they support as well as stays abreast of all changes.
  • Project management of specialized projects or programs related to Business Operations performance and training.
  • Conducts training to all level of associates and leadership within the Business Operations.

Qualifications

  • Detail oriented with strong organizational and time management skills with the ability to work within a deadline driven and changing environment as well as perform multiple tasks effectively and concurrently
  • Demonstrates ability to manage relationships and influence decision making
  • Demonstrates ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision making
  • Proficient in adult learning techniques, concepts, and behaviors
  • Excellent verbal and written communication skills with strong analytical and problem solving skills
  • Demonstrates performance consulting, leadership and management skills, and the ability to present to branch management and teach large groups with the capacity to conduct one-on-one training.
  • Demonstrates strong functional and technical skills and/or the ability to grasp technical concepts quickly
  • Strong multi-line background in Material Damage and Bodily Liability
  • Must be able to travel up to 25%


Experience / Education:

  • Bachelor’s degree in Education, Instructional Design, or Business Administration or work equivalent is required.
  • 3- 5 years of complex property/homeowner claims handling experience required.
  • 3years of work experience in a trainer or facilitator capacity preferred.
  • Strong development, facilitation, and presentation skills preferred.
  • Experience in instructional design (Assessment, Design, Development, Implementation and Evaluation) preferred.
  • Demonstrates knowledge of the insurance industry, claims, and related training issues preferred.
  • Possession of property and casualty license, training certification and adult learning certification from ASTD or similar organization preferred.
  • Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Coaching and mentoring background preferred.
  • Prior management experience preferred.


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