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Field Appraiser - Auto - West Hollywood

Field Appraiser - Auto - West Hollywood

US-CA-Los Angeles
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Take your career in auto claims to the next level with Esurance! We are seeking a Field Appraiser to join our team out in the field working/representing the West Hollywood California area. Our field representatives work in the field using digital photography and estimating software to estimate first and third party damage. At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!


As a Field Appraiser you will work closely with Claims Representatives, Desk Auditors, Total Loss Specialists, SIU and Material Damage Managers to ensure fair, accurate, and timely settlements of material damage claims. You will use estimating software to ensure accurate appraisals of all levels of material damage as well as digital photography to document all material damage for the file.

  • Utilize the following systems:
    Pathways/CCC and Process Claims to download, upload, and review estimates
  • Inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Properly document files to include all key activities regarding damages, estimates and repairs
  • Creates appraisals for moderate to severe damages with little to no assistance from management
  • Resolves internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes
  • Complete repair estimates in the field using various computer based estimating systems



  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure, independently, and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and negotiations skills
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas
  • Bachelor’s degree in business administration, a related field, and/or equivalent education required
  • Five years of estimating and/or claims handling experience required
  • ASE’s B6 Coll:
    Estimating preferred
  • I-CAR training courses preferred

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