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Senior Technical Program Manager-Infrastructure

Senior Technical Program Manager-Infrastructure

US-CA-San Francisco
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The Senior Technical Program Manager, Infrastructure is responsible for managing multiple cross-functional infrastructure programs while working closely with data center, core infrastructure engineers, end user technology and business teams to lead them towards a launch. This position involves regular communication with leadership on status, risks, plans, and changes in launch strategy. The Sr. TPM will be fully competent in project management tools and techniques for all phases of the project lifecycle. The candidate will be familiar with the cloud computing industry and will be passionate about providing the best possible customer experience at the best cost. The Sr. TPM will have an obsession with data and precise analysis and will use these as inputs to make decisions.


  • Manages cross-functional infrastructure projects covering a range of areas (cloud transformation, data center, office, network, storage, virtualization, end user technology). 
  • Develops and manage end-to-end project plans and ensure on-time delivery.
  • Provides hands on program management during analysis, design, development, testing, implementation, and post implementation phases.
  • Provides day-to-day coordination and quality assurance for projects and tasks.
  • Drives internal process improvements across multiple teams and functions, and measure impact by defining meaningful metrics to meet company quality goals.
  • Interfaces with cross-functional teams to insure scope, schedule, resources are aligned across teams.
  • Ensures that lessons learned are captured comprehensively, acted on and communicated out for each project.
  • Builds quality control and quality assurance into project plans effectively.
  • Provides coaching for other team members to improve skill sets.
  • Works with project team to continuously update dates, scope, status, and documentation so that the project and its status are well understood.
  • Manages dependencies and handoffs effectively and optimize schedules accordingly.


  • Confident leader who can prioritize and analyze tradeoffs, communicate clearly and compellingly and effectively influence internally and externally, across organization boundaries. Able to independently influence and resolve conflicts with others
  • Self-motivated, proactive and proven ability to adapt well and work with different teams within organization
  • Demonstrated ability to use hard data and metrics to back up assumptions and evaluate outcomes.
  • Ability to operate as an individual contributor to get the job done; at the same time be able to guide a team toward an objective.
  • Able to provide architectural guidance and direction throughout the project lifecycle.
  • Excellent communication skills ? both oral and written

Experience / Education: 

  • Bachelor's Degree and 5 years of project management experience.
  • Master's Degree or advanced professional degree and 7+ years of project management experience preferred
  • Experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Must be well organized and able to work effectively under time pressure.
  • Data Center and/or systems engineering background with demonstrated excellence.
  • Proficiency with JIRA, MS Project (or other related scheduling software).
  • Exceptional analytical, quantitative, communication, and presentation skills.
  • Project Management Professional (PMP) certification.
  • Experience in management of complex technology infrastructure project.
  • Experience with and deep understanding of multiple project management methodologies.

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