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User Researcher

User Researcher

US-CA-San Francisco
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Esurance is looking for a highly motivated User Researcher to join its growing Research Team! At Esurance, you’ll have an opportunity to make a real impact on products spanning from desktop to mobile. Our research work includes all phases of design and development, spanning from discovery to field research, all the way to usability lab and remote testing to help inform the product. As an early member of the team, be ready to help pioneer all of the exciting research opportunities by being creative and collaborative!


What you will do

Create research proposals and plans for usability testing (in person and remote) and other qualitative research, including ethnography/field research, concept testing, surveys, diary studies, task analysis and benchmarking studies

Collaborate closely with cross-functional teams to identify and prioritize actionable results based on research

Work with other researchers, designers, product managers and developers to resolve user issues

Adapt and innovate research methodologies to meet team needs under close timelines

Find creative and compelling ways to present and evangelize research insights throughout the organization in order to help inform and cultivate design improvements for users

Identify and explore new research opportunities before they make it to the drawing board


Your skills

You are comfortable planning, scoping, conducting, analyzing and communicating research results

You are knowledgeable with the most up-to-date tools, especially in remote testing

You are a master of methods, with an emphasis on qualitative research

You enjoy collaborative work in a dynamic, data-driven, and creative environment

You are curious and want to learn how users influence product design and development

You have experience with agile research methodologies


Experience / Education

You have at least 3-5 years in a research role at a consumer-focused company

You have a degree in HCI, Psychology, Cognitive Science, Social Science or a related field

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