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Retention Research Analyst

Retention Research Analyst

Location 
US-CA-San Francisco
Job ID 
33612

More information about this job

Summary

Analyzes the impact of Esurance products and processes on customer retention behavior and identifies areas of opportunities to improve customer retention.

Responsibilities

  • Conducts research and performs analysis to understand retention rates of different customer segments.
  • Performs ad hoc analysis of business situations, systems, and problems.
  • Conducts data query and analysis to determine the profitability of an investment or project.
  • Develops financial and statistical models to aid retention improvement activities
  • Serves as an internal expert focusing on retention analytics to provide data and interpretation.
  • Formulates actionable, value-adding business solutions and works with project management team to implement retention strategies.
  • Co-coordinates with project management team to test and implement initiatives to improve retention.

 

Qualifications

  • Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent communication skills both oral and written with strong analytical skills.
  • Strong presentation skills and the ability to translate analytics to reports
  • Demonstrated proficiency with Microsoft Office products (PowerPoint, and Word); Advanced Excel knowledge and strong SQL programming skills.

Experience / Education:

  • Bachelor's degree in Math, Engineering, Statistics, Business Administration, related field, and/or equivalent education.
  • Three or more years experience in an analytical role, or 1 or more years experience with Master's degree.

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