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Retention Research Analyst

Retention Research Analyst

US-CA-San Francisco
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Analyzes the impact of Esurance products and processes on customer retention behavior and identifies areas of opportunities to improve customer retention.


  • Conducts research and performs analysis to understand retention rates of different customer segments.
  • Performs ad hoc analysis of business situations, systems, and problems.
  • Conducts data query and analysis to determine the profitability of an investment or project.
  • Develops financial and statistical models to aid retention improvement activities
  • Serves as an internal expert focusing on retention analytics to provide data and interpretation.
  • Formulates actionable, value-adding business solutions and works with project management team to implement retention strategies.
  • Co-coordinates with project management team to test and implement initiatives to improve retention.



  • Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent communication skills both oral and written with strong analytical skills.
  • Strong presentation skills and the ability to translate analytics to reports
  • Demonstrated proficiency with Microsoft Office products (PowerPoint, and Word); Advanced Excel knowledge and strong SQL programming skills.

Experience / Education:

  • Bachelor's degree in Math, Engineering, Statistics, Business Administration, related field, and/or equivalent education.
  • Three or more years experience in an analytical role, or 1 or more years experience with Master's degree.

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