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Senior Product Manager

Senior Product Manager

Location 
US-CA-San Francisco
Job ID 
33680

More information about this job

Summary

Esurance’s Product team is looking for an amazing new Product Manager to help us create and maintain modern experiences for our software platforms. As a part of Esurance’s Customer Experience team, Product Managers have real and meaningful impact on our customers’ day-to-day lives and are responsible for defining, delivering, and managing the lifecycle of Esurance’s software products.

As the Product Manager, you’ll roll up your sleeves and be responsible for leading 1 or more agile teams. You’ll define product roadmaps and strategy, own and sustain the product backlog, and collaborate constantly with internal and external partners including development, design, UX research, copywriters, and senior leadership – all in order to provide best-in-class experiences for our customers.

Apply for this role if you have an endless passion for delivering smart, innovative solutions, the know-how to constantly measure success, are a determined customer advocate and champion, have an enthusiastic entrepreneurial spirit, and value continual learning, improving, and growing!

Responsibilities

Who You Are

You live to build and ship smart, innovative products that are intuitive and delightful for users. You have endless curiosity and tirelessly advocate for customers throughout the product lifecycle. You know a great customer experience when you see and use it. You have a keen ability to see the big picture AND can’t wait to dive into the nitty gritty. You are an entrepreneur at heart and use your creativity and strong technical understanding to deliver the best features to customers. You live for data and analytics. You also have a strong understanding of internal and external API integrations.

You lead always, whether it is directly or through your stellar personal influence. You are a tenacious collaborator, comfortable working with frontline partners all the way up to senior leadership. You are remarkably curious and self-motivated. You are empathetic and self-aware, with a giant side helping of humor and fun!

What You’ll Do

  • Develop strategy, roadmap and backlog for one or more of Esurance’s software applications in collaboration with CX management, stakeholders, and senior leadership
  • Lead 1-2 agile teams focused on delivering effectively against product strategy and goals
  • Drive cross-functional collaboration to define and design user features
  • Generate all product, project, and platform artifacts for product development and management (aka business cases, CBAs, product overviews, briefs, requirements, flow documents, stories)
  • Analyze and give structure to customer pain points in order to drive the smartest solutions
  • Collect and analyze data from multiple sources to inform product direction
  • Create and communicate product health and OKRs on a regular basis across the team and company-at-large
  • Collect voice of customer reporting both internally and externally to ensure and monitor product satisfaction
  • Define and deliver on a successful go-to-market strategy including awareness, growth, and engagement campaigns
  • Monitor technical performance, partnering with Engineering to ensure timely issue resolution
  • Constantly grow your ownership and passion for customer-centricity and product management by understanding the latest technologies, trends, and industry standards

Qualifications

We Hope You Have

  • Bachelor’s degree in engineering, computer science, marketing or related business degree, MBA/MIS/MS desired
  • 5+ years relevant product management or product development experience working in fast-paced, user-centered environment related to consumer services
  • Experience with waterfall, agile, and hybrid methodologies
  • Keen eye to detail, setting a high bar for yourself and others
  • Experience working with remote teams across multiple locations
  • Ability to navigate effectively and efficiently through change
  • Fantastic written and verbal communications skills, very comfortable with presenting to all levels of the company. Proven ability to present your logic with clarity and confidence
  • Excellent analytical skills, experience in Tableau and Google Analytics a huge plus
  • Ruthless truth-seeker skills, collecting whatever data and insights are necessary to inform product design and direction
  • Passion for customers and making sure all of their needs (know and unknown) are being met within the product

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