Esurance’s Customer Experience team is looking for a highly motivated Sr. User Experience Manager to create and maintain modern, innovative, and effortless products that are intuitive and delightful for users. You will bring your thought leadership and UX design skills to create experience standards, vision, and strategy so we can deliver positive user experiences and enhance our company brand value. You and your team will build a robust center of excellence of UX designs and user research that will be used to serve diverse needs across the organization.
You are an entrepreneur at heart and you use your creative design skills, strong leadership, and teaming abilities to work with a team of user experience designers and user research professionals to create the best in class omni- channel user experiences. You are a hands-on leader that is very comfortable leading, mentoring, and educating all levels of staff on UX designs and user research innovation, latest UX trends and industry best practices.
You will collaborate, team, and report to the Head of Product Design. Join our rapidly growing team and apply for this role and bring your UX design expertise, creativity, and leadership to help us pioneer the path in creating the best in class, visual and interactive UX designs for our users!
Who You Are
What You'll Do
Lead solutions for diverse user types (customers, prospects, internal associates) and company interests (scalability, growth, compliance), often balancing multiple interests
Lead cross functional team of UX designers and user researchers, establish user research, UX, and digital UI design standards to ensure consistency and scalability
Manage a research team delivering qualitative and quantitative user research, such as heuristic evaluations, in-person & remote usability, task and web analytics, reviews, surveys
Integrate company goals/ strategic imperatives (e.g. corporate segmentation) into designs
Develop and integrate persona development and journey mapping with Customer Experience vision and strategy, corporate segmentation, and other corporate goals
Drive creation of interaction flows, navigation, storyboarding, IA, wireframes, prototypes, and mockups that meet customer and business needs across all interaction channels (digital and 1:1) including process and systems integration points
Leverage internal and external creative teams, ensuring consistency with brand standards, value proposition positioning, and messaging architecture, and considering the experience within the overall customer lifecycle from awareness through loyalty
Identify opportunities to create and improve the UX designs of our products– from planning and making the case for new technology or features, identify, and resolve usability issues
Help prioritize the overall product roadmaps, working closely with the marketing team, visual design / brand team, and engineers and identify key metrics and measures for success
Help define and design A/B tests to improve user experience and key business metrics
Lead UX team in creating high quality innovative user interface designs, mockups, and prototypes according to release schedule deadlines, reviewing the work of team members
Lead UX team in analysis to balance business needs, customer needs and technological capabilities when designing the customer-facing aspects of website/mobile features
What we hope you’ll have