Esurance is looking for a Manager of Corporate IT Support who will provide leadership for all aspects of end user support. The Manager of Corporate IT Support will be responsible for analyzing, planning and designing the organization's Service Desk according to the best practices, developing and implementing policies and procedures, and ensuring high levels of customer service, availability, quality, and timely resolution. Ideal candidate will manage all procedures related to identification, prioritization, monitoring, tracking and resolution of service requests and coordination of overall Service Desk (SD) function, and drive special projects to enhance support capabilities. The Manager of Corporate IT Support will also be responsible for service process design, performance analysis, developing proactive resolution plans, and driving special projects to enhance support capabilities. An ideal candidate must be able to demonstrate strong passion and deep knowledge of technology with deep operational skills in managing a distributed technical services team, has the ability to adapt to a dynamic and changing support environment, brings innovative ideas and creative thinking, as well as be an agent of change and positive influence toward building the efficient Corporate IT Support Department.