Returning Candidate?

Field Appraiser - Auto (Rhode Island)

Field Appraiser - Auto (Rhode Island)

Location 
US-RI
Job ID 
33722

More information about this job

Summary

Esurance is hiring a Field Appraiser - Auto to join our Claims team.  As a Field Appraiser at Esurance you will write estimates for first and third party vehicles as well as assess repairs and estimates for accuracy and compliance per Esurance and industry standards. 

Responsibilities

  • Completes repair estimates in the field using various computer based estimating systems.
  • Resolves minor customer complaints for basic claims. (i.e. coverage questions and liability disputes).
  • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
  • Properly inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Document files to include all key activities regarding damages, estimates and repairs
  • Creates appraisals for minor damages with little to no assistance from management
  • Resolves low complexity internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes

Qualifications

  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and solid negotiation skills
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas


Experience / Education:

  • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
  • Two or more years of prior customer service experience required.

Connect With Us!

Not ready to apply quite yet? Connect with us to get job updates based on your interests.