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Field Appraiser - Auto (Rhode Island)

Field Appraiser - Auto (Rhode Island)

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Esurance is hiring a Field Appraiser - Auto to join our Claims team.  As a Field Appraiser at Esurance you will write estimates for first and third party vehicles as well as assess repairs and estimates for accuracy and compliance per Esurance and industry standards. 


  • Completes repair estimates in the field using various computer based estimating systems.
  • Resolves minor customer complaints for basic claims. (i.e. coverage questions and liability disputes).
  • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
  • Properly inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Document files to include all key activities regarding damages, estimates and repairs
  • Creates appraisals for minor damages with little to no assistance from management
  • Resolves low complexity internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes


  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and solid negotiation skills
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas

Experience / Education:

  • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
  • Two or more years of prior customer service experience required.

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