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Claims Rep Trainee (Future Opportunities)

Claims Rep Trainee (Future Opportunities)

Location 
US-CA-Rocklin
Job ID 
33772

More information about this job

Responsibilities

Investigates and handles to conclusion minor to moderate first and third party claims involving coverage and liability determination.

Job Responsibilities:

  • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
  • Identifies exposures and refers files or features for triage to the appropriate level including referring injury claims to the appropriate level.
  • Contacts insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
  • Obtains information and investigates the facts of loss to make a liability determination.
  • Assigns material damage features for inspection to the proper appraisal source; resolves vehicle damages including total losses determined by the Material Damage Department, monitors rental, and may handle customer questions to conclusion.
  • Use expert systems to evaluate facts of loss and impact on liability.
  • Documents files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with Esurance claims systems.
  • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
  • Makes referrals to SIU as needed and sets up rental for the insured or claimants.

    Qualifications:
  • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Excellent communication skills both oral and written with strong presentation skills
  • Strong analytical and problem solving skills
  • Demonstrated proficiency with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.

    Experience / Education:
  • Bachelor?s degree in Business Administration, a related field, and/or equivalent education required.

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