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Claims Rep Trainee

Claims Rep Trainee

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Esurance has a great career opportunity for you within the near FUTURE! 


Over the next few months, we will be looking to fill several Auto Claims Rep Trainee positions where you would be responsible for providing expeditious resolution for claims of minor complexity. If you’re experienced in customer service this is your chance to advance your career with an exceptional company! At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!


Investigates and handles to conclusion minor to moderate first and third party claims involving coverage and liability determination.

Job Responsibilities:

  • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
  • Identifies exposures and refers files or features for triage to the appropriate level including referring injury claims to the appropriate level.
  • Contacts insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
  • Obtains information and investigates the facts of loss to make a liability determination.
  • Assigns material damage features for inspection to the proper appraisal source; resolves vehicle damages including total losses determined by the Material Damage Department, monitors rental, and may handle customer questions to conclusion.
  • Use expert systems to evaluate facts of loss and impact on liability.
  • Documents files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with Esurance claims systems.
  • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
  • Makes referrals to SIU as needed and sets up rental for the insured or claimants.




  • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Excellent communication skills both oral and written with strong presentation skills
  • Strong analytical and problem solving skills
  • Demonstrated proficiency with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.

Experience / Education:

  • Bachelor's degree in Business Administration, a related field, and/or equivalent education required.



At Esurance being committed to our employees is not just something we say it’s something we do, which is why we’ve won several awards for being the best place to work. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And that’s not the only way we show commitment to our employees; it’s evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

  • Medical, Dental, Vision insurance
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program


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