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Field Appraiser - San Fernando Valley / Simi Valley

Field Appraiser - San Fernando Valley / Simi Valley

Location 
US-CA-San Fernando Valley
Job ID 
33821

More information about this job

Summary

Take your career in auto claims to the next level with Esurance! We are seeking a Field Appraiser to join our team and provide support for our San Fernando Valley area. Our field representatives work in the field using digital photography and estimating software to estimate first and third party damage. At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!

Responsibilities

Job Responsibilities:

  • Completes repair estimates in the field using various computer based estimating systems.
  • Resolves minor customer complaints for basic claims. (i.e. coverage questions and liability disputes).
  • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
  • Properly inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Document files to include all key activities regarding damages, estimates and repairs
  • Creates appraisals for minor damages with little to no assistance from management
  • Resolves low complexity internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes

Qualifications


Qualifications:

  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and solid negotiation skills
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas

Experience / Education:

  • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
  • Two or more years of prior customer service experience required.

Benefits

At Esurance being committed to our employees is not just something we say it’s something we do, which is why we’ve won several awards for being the best place to work. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And that’s not the only way we show commitment to our employees; it’s evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

  • Medical, Dental, Vision insurance
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program

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