Returning Candidate?

Field Appraiser - Auto (Worcester, Norfolk, Bristol, Plymouth Suffolk and Middlesex)

Field Appraiser - Auto (Worcester, Norfolk, Bristol, Plymouth Suffolk and Middlesex)

US-MA-SW Boston - Norfolk County
Job ID 

More information about this job


Take your career in auto claims to the next level with Esurance! We are seeking a Field Appraiser to join our team out in the SW Boston and Western Boston, Massachusetts region covering Worcester, Norfolk, Bristol, Plymouth Suffolk and Middlesex Counties. Our field representatives work in the field using digital photography and estimating software to estimate first and third party damage. At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!


Job Responsibilities:

  • Completes repair estimates in the field using various computer based estimating systems.
  • Resolves minor customer complaints for basic claims. (i.e. coverage questions and liability disputes).
  • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
  • Properly inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Document files to include all key activities regarding damages, estimates and repairs
  • Creates appraisals for minor damages with little to no assistance from management
  • Resolves low complexity internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes




  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and solid negotiation skills
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas

Experience / Education:

  • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
  • Two or more years of prior customer service experience required.

Connect With Us!

Not ready to apply quite yet? Connect with us to get job updates based on your interests.