Returning Candidate?

Claims Manager - Homeowners

Claims Manager - Homeowners

Job ID 

More information about this job


Esurance is hiring a Claims Manager - Property to join our Claims team in the Richardson, TX office.  As the Claims Manager - Property you will manage claims staff with ongoing handling of new and existing losses.  Additionally, you will monitor quality, complete reviews, and give direction to bring claims to closure in an effective and timely manner.


  • Manages daily workflow and quality of claims handling within the unit.
  • Monitors and conducts quality control audits within the unit.
  • Maintains on-going diary in accordance with company guidelines.
  • Reviews files for coverage and/or authority.
  • Reports Unit performance against established performance and quality standards.
  • Works closely with Branch Management in setting performance goals and best practices.
  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
  • Works closely with SIU as appropriate.
  • Works closely with the CAT Coordinator as needed.
  • Able to identify and manage potential liability exposures to include products liability.
  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.



  • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent communication skills both oral and written.
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).
  • Demonstrated knowledge with claims handling.
  • Demonstrated knowledge of contents and structural estimating including proficiency with related software.
  • Knowledge of antiques and fine jewelry and their value.
  • Proficiency in handling and managing Theft, Fire, Water losses including flood.
  • Understanding of managing through catastrophic claims handling including but not limited to floods, hurricanes, tornados etc.

Experience / Education:

  • Bachelor's degree and/or equivalent work experience required.
  • Three to five years of property claims handling experience.
  • One or more years of experience managing associates or in a lead role preferred.

Join one of the most innovative companies in the country. Esurance, a member of the Allstate family, offers car, motorcycle, homeowners, and renters coverage. Founded in 1999, we've grown from just a handful of employees to 17 offices nationwide — and we're still growing.

We owe our success to an innovative, pioneering approach that blends excellent customer service and all the advantages technology has to offer. With round-the-clock claims service, an award-winning website, and a wealth of insurance tools, our goal is to make insurance smarter and easier from quote to claim.

Of course, we wouldn't be anywhere without talented, smart, diligent people like you on our team. If you're looking for a career that inspires, drives, challenges, and rewards, apply today and come grow with us.


Associate Benefits:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement (up to $5,250 per year!)
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program


Connect With Us!

Not ready to apply quite yet? Connect with us to get job updates based on your interests.