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Claims Manager - Property

Claims Manager - Property

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Esurance is hiring a Claims Manager - Property to join our Claims team in the Richardson, TX office.  As the Claims Manager - Property you will manage claims staff with ongoing handling of new and existing losses.  Additionally, you will monitor quality, complete reviews, and give direction to bring claims to closure in an effective and timely manner.


  • Manages daily workflow and quality of claims handling within the unit.
  • Monitors and conducts quality control audits within the unit.
  • Maintains on-going diary in accordance with company guidelines.
  • Reviews files for coverage and/or authority.
  • Reports Unit performance against established performance and quality standards.
  • Works closely with Branch Management in setting performance goals and best practices.
  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
  • Works closely with SIU as appropriate.
  • Works closely with the CAT Coordinator as needed.
  • Able to identify and manage potential liability exposures to include products liability.
  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.



  • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent communication skills both oral and written.
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).
  • Demonstrated knowledge with claims handling.
  • Demonstrated knowledge of contents and structural estimating including proficiency with related software.
  • Knowledge of antiques and fine jewelry and their value.
  • Proficiency in handling and managing Theft, Fire, Water losses including flood.
  • Understanding of managing through catastrophic claims handling including but not limited to floods, hurricanes, tornados etc.

Experience / Education:

  • Bachelor's degree and/or equivalent work experience required.
  • Three to five years of property claims handling experience.
  • One or more years of experience managing associates or in a lead role preferred.

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