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Senior Manager, Underwriting

Senior Manager, Underwriting

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Esurance is looking for a Senior Manager, Underwriting to join its Underwriting team in our Greenville, SC offices. In this position, you will be responsible for delivering countrywide process transformation that will drive greater organizational efficiency while expanding our capabilities to deliver value. The Senior Manager, Underwriting has broad responsibility in managing underwriting teams as well as processes and technologies that ensure effective profitability control. The ideal candidate for this position will have a strong understanding of the insurance life cycle and uses it to work closely with Product Management and Services to achieve growth and profitability goals. Additionally, this position will manage the underwriting activities to reduce risk for the company.


  • Develops and optimizes processes within the underwriting teams to improve customer experience
  • Provides direct oversight for day to day operations of policy administration, and insurance operations functions
  • Implements personal lines rating and acceptability criteria
  • Coaches and develops direct reports and their staff
  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates
  • Establishes and monitors business unit processing standards and performance objectives
  • Analyzes effectiveness of acceptability and rating guidelines and communicates suggested revisions to product management team
  • Evaluates and measures implemented process or proposed process for costs and benefits and makes recommendations
  • Monitors the quantity and quality of work performed by the business unit
  • Accountable for effective implementation of and adherence to established business processes and underwriting rules
  • Establishes and adjusts staff and workflows to facilitate the most efficient use of resources and provide the best possible service to internal and external customers
  • Explains procedural specifics to staff, insured, claims, and other business unit managers. Aids in the creation and development of new practices and procedures as well as holds meetings and gives presentations to staff and varied management personnel
  • Answers all policy related questions from claims and the response center, and creates appropriate communication networks to handle inquiries
  • Evaluates tools and vendor provided solutions including cost controls for products ordered


  • Strong leadership, interpersonal and coaching skills
  • Excellent managerial, organizational and time management skills
  • Persuasive oral and written communication skills
  • Strong analytical, problem solving and presentation skills
  • Demonstrated ability to build, nurture and sustain relationships with both internal and external customers and partners; able to interface with employees at all levels of the organization to include senior-level leaders
  • Deep-seated customer experience focus
  • Experience and knowledge in the rating of automobile insurance
  • Experience and knowledge with property and casualty insurance terminology
  • Highly effective project management / leadership skills
  • Able to innovate and think creatively with the goal of improving current procedures and processes
  • Detail-oriented and organized; able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Able to work both independently and within a collaborative team oriented environment using sound judgment in decision-making
  • Working knowledge of the Call Center industry and related systems and business process required; knowledge of the insurance industry and related regulations preferred
  • Able to meet state standards and pass examination to obtain Property and Casualty Insurance license if required
  • Demonstrated proficiency with the Microsoft Office suite; to include, intermediate level MS Excel skills (VlookUps, Pivot Tables, Charts/Graphics)
  • Must be available on call 24/7 for security, business, or emergency response 

Experience / Education:

  • Bachelor's degree in Business, a related field, or equivalent education required
  • Minimum of five years insurance management experience
  • Five or more years of experience as an underwriter
  • Five years of Risk or Underwriting leadership experience preferred
  • Experience in a multi-jurisdictional underwriting leadership position
  • Experience with vendor management/selection
  • CPCU certification or P&C License preferred

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