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Total Loss Claims Assistant

Total Loss Claims Assistant

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Are you interested in starting an insurance claims career with an established and dynamic company? An exciting opportunity now exists to join our team at Esurance! We offer direct-to-consumer car insurance in 30 states and our innovative approach has invigorated the traditional industry with an award-winning website, dedicated claims reps and cool mobile apps. Due to growth of our company, we are searching for a Claims Assistant to join our team. You will be responsible for providing administrative support to our Total Loss team. If you’re looking for a rewarding position with a high-growth, innovative and diverse company, you have come to the right place. Take the next step in a successful career by applying with us today!


In this position, you will provide support to adjusters settling total loss claims. Working with customers, lien holders, and salvage vendor to ensure the appropriate paperwork is obtained to process salvage.

Your specific duties will include:

  • Dispatches total loss assignments
  • Reviews ISO, Accurint, and other claims databases to verify information related to handling of total loss
  • Processes total loss paperwork associated with auto damage claims
  • Obtains paperwork from customers and lien holders
  • Confirms paperwork accuracy, processes paperwork, and forwards to our salvage vendor
  • Documents electronic file of all activities completed
  • Assists Field Appraisers with information from claims system
  • Issues claims total loss payments as directed by claims adjusters
  • Assists with all other duties in support of total loss adjustment
  • Customer advocate to ensure overall claims satisfaction



You must be highly organized and detail oriented with the ability to multitask effectively under deadlines and in a changing environment. It is also important that you display excellent verbal and written communication skills as well as the ability to effectively manage relationships with both internal and external customers.

  • Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
  • Excellent customer service skills
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs.

Experience / Education:

  • High School diploma required; Associate degree preferred.
  • One or more years claims processing experience preferred.


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