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Claim Rep Trainee

Claim Rep Trainee

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Esurance might have an opportunity for you!



Esurance, an Allstate company, provides “insurance for the modern world”. In order to exceed the expectations of our growing customer base, we are looking to expand our Rocklin, CA facility. In anticipation of future growth, we are looking for Claims Representatives.


Claims Representatives investigate and handle to conclusion minor to moderate first and third party claims involving coverage and liability determination.


If you’re experienced in customer service and/or strong call center operations this may be your chance to advance your career with an exceptional company! At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!


Your specific duties will include:

  • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
  • Identifies exposures and refers files or features for triage to the appropriate level including referring injury claims to the appropriate level.
  • Contacts insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
  • Obtains information and investigates the facts of loss to make a liability determination.
  • Assigns material damage features as needed and may handle all customer questions to conclusion.
  • Use expert systems to evaluate facts of loss and impact on liability.
  • Documents files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with Esurance claims systems.
  • Identifies and transfers total loss features to the Total Loss Unit for handling.
  • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
  • Makes referrals to SIU as needed and sets up rental for the insured or claimants. 

***Please be advised the position will include weekends*** 



Specific qualifications for the position include:


  • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Excellent communication skills both oral and written with strong presentation skills
  • Strong analytical and problem solving skills
  • Demonstrated proficiency with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.
  • Bachelor’s degree in Business Administration, a related field, and/or equivalent education 


We will be reviewing resumes and extending invites to our upcoming on-site interview event to secure an interview date and time, submit your most recent and updated resume today! 









 As an Insurance Claims Adjuster with Esurance, you will be part of an established and growing organization that values your input when it comes to making changes and developing new and better company procedures. We are a smaller company with a friendly and supportive culture and our training program will provide you with all the tools you need to thrive with us. As we prefer to promote from within, you will find opportunities to advance to more senior and management roles. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.


Your benefits will include:

  • Health, dental and vision coverage
  • Supplemental life insurance
  • 401(k) w/ company match
  • Performance bonuses
  • Tuition reimbursement




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