The Digital Platform Solutions team is part of the Product Management Group at Esurance, which is a critical group within the Customer Experience Department. Leveraging input from the executive team and aligned with Esurance’s overall Experience Strategy, the Platform Solutions team is responsible for defining, delivering, and managing the lifecycle of Esurance internal and external platforms. The Sr. Manager works extensively with multiple areas of the business to identify and prioritize opportunities, while managing product management teams responsible for root cause problem solving customer pain points, gathering business and functional requirements, and delivering experience outcomes that produce expected KPIs, while enhancing the customer experience.
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