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Non-Rep Adjuster

Non-Rep Adjuster

Location 
US-AZ-Mesa
Job ID 
34154

More information about this job

Summary

Claims Adjusters, does your career need an adjustment? Here’s your opportunity to advance your career with an exceptional company! Esurance is seeking an experienced Insurance Claims Adjuster to join our dynamic team. At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!

Responsibilities

As an Insurance Claims Adjuster you will focus on customer needs and closely works with the customer throughout the claims process. Handles first and third party bodily injury and assignment of property damage claims. Role will explore all settlement opportunities and tools for resolution, focuses on claim resolution without attorney involvement and with authority levels up to $25,000 (over $25,000 with manager supervision).  

Job Responsibilities:

  • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution. Focus will be on speed and quality of contacts, investigations, evaluations, and negotiations.
  • Documents files to include all key activities, contacts made, statements taken, outline covering all aspects of the claim and for resolution.
  • Determines liability exposures for moderate impact losses to include complex comparative negligence issues.
  • Analyzes facts of loss, injury, and possible exposure potential for proper reserving.
  • Makes appropriate material damage assignments and handles initial rental assignments including repair and/or rental questions from the customer.
  • Determines the utilization of outside investigators or experts to assist in the review or investigation of more complex claims.
  • Reviews, evaluates and negotiates bodily injury claims with unrepresented insureds/claimants; Evaluates soft tissue injuries will be primary focus.
  • Review medical records and bills to validate accuracy of services provided.
  • Completes bodily injury evaluation summary including liability, damages, causation, diagnosis, treatment, reserves, and general damages.
  • Utilizes expert systems to assist in the review and evaluation of claims.
  • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner.
  • Refers files for specialization such as SIU focus, minor damage focus and sends correspondences related to claim and department of insurance regulations.
  • Follow-ups with the customer are frequent and vary based upon the facts of the claim.
  • Negotiate liens with healthcare and workers? compensation providers for first and third party injury claims.

 

Qualifications

 

  • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
  • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
  • Demonstrated ability to manage relationships with both internal and external customers.
  • Excellent communication skills both oral and written with strong presentation skills.
  • Strong analytical and problem solving skills.
  • Demonstrated knowledge with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.
  • Demonstrated knowledge of medical treatments and understanding of the relationship between vehicle impact and claimed injuries.
  • Demonstrated knowledge with handling claims involving minor to moderate issues of coverage.

Experience / Education:

  • Bachelor's degree in Business Administration, a related field, and/or education required.
  • Three to five years of claims adjuster experience.

Benefits

At Esurance being committed to our employees is not just something we say it’s something we do, which is why we’ve won several awards for being the best place to work. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And that’s not the only way we show our commitment to our employees; it’s evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

  • Medical, Dental, Vision insurance
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program

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