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Digital Product Manager II

Digital Product Manager II

Location 
US-CA-Rocklin
Job ID 
34167

More information about this job

Summary

Esurance’s Product team is looking for an amazing new Product Manager to help us create and maintain modern experiences for a Mobile App. As a part of Esurance’s product team, Product Managers have real and meaningful impact on our customers’ day-to-day lives and are responsible for defining, delivering, and managing the lifecycle of Esurance’s mobile apps.

As the Product Manager, you’ll roll up your sleeves and be responsible for leading one or more agile teams. You’ll define product roadmaps and strategy, own and sustain the product backlog, and collaborate constantly with internal and external partners including development, design, UX research, copywriters, and senior leadership – all in order to provide best-in-class experiences for our customers.

Apply for this role if you have an endless passion for delivering smart, innovative solutions, the know-how to constantly measure success, are a determined customer advocate and champion, have an enthusiastic entrepreneurial spirit, and value continual learning, improving, and growing!

Responsibilities

  • Define product strategy
  • Analyzing product opportunities, advocating for great omni-channel experiences
  • Aligning product strategy and roadmap with company strategy including experience strategy, target financial outcomes, and understanding the economic return
  • Incorporating customer, market, and competitive analysis into strategic recommendations by tracking and integrating customer and company success metrics
  • Partnering closely with different business teams representing user and company needs, presenting to internal stakeholders as the ?product expert? with in depth understanding of the business
  • Collaborating with leadership and internal stakeholders to determine product priorities and secure funding or strategic buy-in to build, buy and/or partner to advance product strategy
  • Contributing to overall product vision, strategy, development and execution including product definition, vision, strategy, and initiative/roadmap development
  • Continually assessing technology, experience, and methodology developments to ensure best-in-class but highly-efficient experiences and product development processes
  • Ensuring product backlog represents a plan for increasing customer value over time through market differentiation and the delivery of great customer experiences across channels and touchpoints
  • Experience product development and management
  • Driving product development and enhancement of one or more omni-channel experience products that maximize customer and company value
  • Partnering closely with engineering, user experience, customer experience strategy, and design to ensure quality and consistency of experience
  • Deeply utilizing customer-centric thinking, discovery and research, rapid iteration, and lean practices to quickly validate backlog concepts
  • Driving software development product management activities aligned with experience and product vision by constantly grooming product backlog (aka prioritized roadmap)
  • Managing product management activities by developing expertly defined requirements, identifying and managing dependencies, ensuring research and design, following and enhancing processes, defining acceptance criteria and quality measures
  • Generating all product, project, and platform artifacts for product development (business cases, cost-benefit analyses, product overviews) and product management (platform requirements, project briefs, detailed business requirements, flow documents, epics, stories etc),
  • Acting as product owner in agile/scrum product development or project owner in conventional product development, as needed
  • Defining and tracking product-specific analytics

Qualifications

  • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup
  • Demonstrated success in product development activities (including integrating with what it takes beyond software development: research, operations, and communications)
  • Ability to communicate product concepts to stakeholders to support decision making and buy-in
  • Familiarity with both waterfall and agile development methodologies; preferably experience with both
  • Successful history of delivering products designed to create a great omni-channel customer experience
  • Proven expertise in cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings, for either end users or internal users
  • Strong project management skills, including the ability to manage multiple projects simultaneously
  • A strong sense of urgency to help customers and the ability to identify insights and deliver a quality experience quickly
  • Strong business acumen, with particular ability to align business strategies to product development
  • An attitude that includes being self-motivated, learning, collaborating, and dead-set on optimizing
  • Willingness to learn new things and share with others what you know

Experience / Education:

  • Bachelor's degree in engineering, computer science, marketing or related business degree, MBA/MIS/MS desired
  • 5+ years relevant product management or product development experience working in a fast-paced, digitally-oriented environment related to consumer services, preferably in a regulated industry
  • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your numbers
  • Experience working with remote teams across multiple locations

 

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