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Esurance Career Fair **January 23rd** - Seeking Claims Customer Service Reps

Esurance Career Fair **January 23rd** - Seeking Claims Customer Service Reps

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Esurance might have an opportunity for you!


Esurance is seeking Claims Customer Service Reps and we invite you to attend our career fair!


Tuesday, January 23rd, 2018

9:00am - 6:00pm


Join us at:

McAlister Square

225 S Pleasantburg Dr.

Greenville, SC 29607



**Please bring a copy of your resume and come dressed and prepared for an interview**


Esurance, an Allstate company, provides “insurance for the modern world”. In order to exceed the expectations of our growing customer base, we are looking to expand our Greenville, SC facility. In anticipation of future growth, we are looking for Claims Customer Service Reps.


Claims Customer Service Reps work in a phone intensive environment securing the first notice of loss details for all inbound phone reports.


***Please be advised that hours for this position will be between 7am and 10pm and will include one or both weekend days***


If you’re experienced in customer service and/or strong call center operations this may be your chance to advance your career with an exceptional company! At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. That’s why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member you’ll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where you’re not just a number!


Your specific duties will include:


  • As a Claims Customer Service Rep you will provide additional services to those new losses that meet Express Claims criteria, including explanation of coverage, liability and the set-up of both rental and inspections as appropriate.


    Additional responsibilities:

    • Provides services to customers that include but are not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanation.
    • Obtains facts of loss to determine liability and exposures for handling.
    • Identifies higher level exposures and refers files or features to management for triage.
    • Sends necessary correspondence as it relates to the claim and department of insurance regulations.
    • Uses Esurance systems to properly document files and process claims.
    • Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling.
    • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner. 


Specific qualifications for the position include:


Successful Claims Customer Service Reps are detail-oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrently.

  •  Additional requirements:

    • High school diploma or equivalent education/experience required; Associate’s degree preferred.
    • Two years of customer service or call center experience required. Auto insurance background preferred.
    • All associates selected for this position must be capable of qualifying for and obtaining an All Lines Resident Adjuster License during the course of their employment with Esurance.
    • Demonstrated ability to manage relationships with both internal and external customer
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills, both oral and written
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs


As we begin to gearing up for a class of dynamic, dedicated and experienced customer service professionals, please let us know if you are interested in joining our great Company. 

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