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Claims Unit Manager (Express/Fast Track/FNOL)

Claims Unit Manager (Express/Fast Track/FNOL)

US-SD-Sioux Falls
US-CO-Lone Tree...
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Here is your opportunity to make a difference and advance your career with an exceptional company!  Esurance is looking for a Claims Unit Manager (Greenville, South Carolina) to join a dynamic and award-winning team of leaders committed to making insurance smarter, easier, and dare we say, cooler.  


In this position, you will be responsible for the day to day management of a newly modeled design that combines Express/Fast Track with First Notice of Loss reps(call center).  Your oversight includes around 10 associates, providing mentorship and coaching while ensuring the departmental goals and objectives are met.     


The great thing about this position is that while we would love an experienced leader, we would also be open to a strong emerging leader who has demonstratable skills around mentoring, training and developing others.  So if you're a strong people influencer, dynamic thinker, innovative idea-maker, and inspired by possibility, then we’d love to have you on the team. And if you’re looking for a career at a tech-savvy and socially conscientious company that offers great benefits — then you may have just found your new home. 


Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.


  • Supervises a team of call center staff in place to support first notice of loss calls and ongoing resolution of claims with minor complexity
  • Manages the volume and directs the activities of claims processors completing administrative support functions associated with their unit
  • Prepares reports and documentation to evaluate performance and compliance to process
  • Participates in phone and file audits to ensure highest standards of customer service and claims handling are being achieved within the team
  • Provides coaching and feedback to assigned team as well as documents trends for all levels of performers
  • Oversees enforcement of unit attendance and performance policies
  • Reviews and approves payment authority requests in a timely fashion in support of a quick claim resolution
  • Completes new file reviews to remove coverage alerts and triage claims that do not meet Rapid Response criteria
  • Responsible for the employment, staffing, promotion, associate performance evaluation, motivation, counseling, and discipline of assigned associates


  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills, both oral and written
  • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
  • Strong analytical and problem solving skills
  • Technically proficient in claims handling policies and procedures
  • Knowledgeable of state department of motor vehicle policies
  • Capable of obtaining an all lines adjusting license across all states


Experience / Education:

  • Bachelor's degree and/or equivalent education required
  • Minimum of four years experience as a senior auto claims file handler or adjustor required
  • Prior claims adjuster management/training experience



At Esurance being committed to our employees is not just something we say it’s something we do, which is why we’ve won several awards for being the best place to work. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And that’s not the only way we show our commitment to our employees; it’s evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

  • Medical, Dental, Vision insurance
  • Paid time off (vacation, holidays, etc.)
  • Flexible spending accounts (dependent, health, and transit)
  • Tuition reimbursement
  • 401(k) plan with matching contribution
  • Referral bonus
  • Employee assistance program
  • Charitable gift matching program

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