Returning Candidate?

Customer Insight Analyst

Customer Insight Analyst

Location 
US-CA-San Francisco
Job ID 
34927

More information about this job

Summary

This role supports efforts to drive customer acquisition through ongoing analysis of Esurance’s various sales and purchase experiences. Collaborating with internal stakeholders, this associate will be responsible for understanding sales projects and initiatives, defining and creating events, building out standard and custom reports, and proactively defining and optimizing processes, in an effort to support the organization’s needs. 

Responsibilities

  • Coordinates the development, execution, and maintenance of primary research tools such as session analytics.
  • Works with individual business units to understand initiatives and create customized analysis and reporting
  • Owns sales and purchase experience data collection/management tool(s), including development of reporting structure, report creation, and ongoing maintenance to build out comprehensive mapping of platforms
  • Weaves a coherent customer narrative across multiple sales channels and data sources, using analysis to make recommendations for improvements to product, pricing, and operations based on findings 
  • Keeps track of industry and competitive news, updates and developments
  • Collaborates as needed with developers in a fast-paced, agile environment to ensure adequate tracking of user interactions
  • Produces ad hoc analyses to identify opportunities to improve the customer experience
  • Documents ongoing sales and purchase processes; some sales and purchase results are reported in corporate and department goals & objectives

Qualifications

  • Strong analytical, problem-solving, and critical thinking skills
  • Demonstrated ability to perform multiple tasks effectively and concurrently
  • Strong relationship management skills with external and internal customers
  • Excellent communication skills, both oral and written
  • Demonstrated ability to integrate business knowledge and analytical insight
  • Experience working cross-functionally (e.g. developers, designers, product owners, response center management)
  • Able to work both independently and within a collaborative team-oriented environment using sound judgment in decision making
  • Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks for multiple projects in multiple releases effectively and concurrently
  • Strong skills in visual presentation of quantitative information
  • Demonstrated proficiency with SQL or other query language preferred  
  • Comfortable with HTML tags and CSS selectors
  • Advanced knowledge of Microsoft Excel

Experience / Education:

  • Bachelor's degree in Marketing, Mathematics, Statistics or a related field or equivalent education required, plus 3 or more years of experience in a data, reporting, analytics or research role;

Or

  • Master’s degree in Business Administration, Marketing, Mathematics, Statistics or a related field or equivalent education, plus 1 or more years of experience in a data, reporting, analytics or research role.

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.