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Digital Product Manager III

Digital Product Manager III

Location 
US-CA-Rocklin
Job ID 
34959

More information about this job

Summary

As a Digital Product Manager III at Esurance you will own the product definition, vision, strategy, and execution for one or more of Esurance’s experience products.  You will define, deliver, and manage the product lifecycle in alignment with the Customer Experience strategy, while delivering customer and company KPIs.  As the Digital Product Manager you will also manages the strategic product vision, product discovery and roadmaps to maximize the customer and enterprise value provided by their product. Additionally, you will manage, coach, and develop a team of Product professionals.  

Responsibilities

  • Developing, maintaining, and integrating product definition, vision, strategy, and roadmap (initiatives and backlog) for one or more digital experience products
  • Ensuring definition and vision represent a plan for increasing customer value over time through market differentiation and the delivery of great customer experiences across channels and touchpoints
  • Aligning product strategy and roadmap with company strategy including experience strategy and target financial outcomes
  • Creating, driving and executing holistic product strategy (i.e. not limited to software development or channel) for one or more products including product development as well as enhancement (optimization) and quality (defect resolution)
  • Deeply utilizing customer-centric thinking, discovery and research, rapid iteration, and lean practices to quickly validate backlog concepts
  • Developing business cases, and tracking, analyzing, and reporting out on product KPIs
  • Partnering with Customer Experience leadership to secure funding or strategic buy-in to build, buy and/or partner to advance product strategy and maximize KPIs
  • Leading one or more product teams consisting of product owners, experience product managers, user researchers, analysts, user experience designers, developers, testers, marketers, field operations professionals, and other key partners to design and bring to market new experiences that solve important customer, care agent, and company problems.
  • Proactively researching opportunities on behalf of and in partnership with business partners
  • Partnering closely with different business teams representing user and company needs, presenting to internal stakeholders as the “product expert”
  • Simultaneously and evolving as necessary, staffing and developing a direct team of executors while also building strong relationships with peers and key stakeholders that will support execution, based on mutual alignment of strategic objectives and demonstrated focus on our customers’ and internal users’ needs and customer value proposition
  • Leading the team(s) driving software development product management activities informed by a strong product vision, well-groomed backlog (aka prioritized roadmap), and expertly defined stories (aka new features, enhancements, projects)
  • Ensuring the team creates product requirements that ensure successful product development
  • Coaching and mentoring members of the team as well as members of the cross-functional development organization, inspiring team members and business partners to adopt new methodologies and mindsets to enhance product outcomes

Qualifications

  • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup.
  • Demonstrated success in directing and executing new digital product development activities (including managing/partnering for what it takes beyond software development: research, operations, and communications).
  • Ability to communicate complex and innovative concepts to stakeholders to drive decision making and buy-in
  • Unique balance of skills in strategic thinking with high-volume successful implementations
  • Track record developing and managing a successful product roadmap
  • Familiarity with both waterfall and agile development methodologies, preferably experience with both
  • Successful history of delivering customer-driven products designed to create a great customer experience
  • Proven expertise leading cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings, for both end users and internal users
  • Strong project management skills, including the ability to think and lead complex projects simultaneously
  • A strong sense of urgency to help customers and the ability to identify insights and deliver a quality, innovative experience quickly
  • Strong business acumen, with particular ability to align business strategies to technology capabilities
  • An attitude that includes being self-motivated, inspiring, learning, teaching, and dead-set on optimizing
  • Willingness to learn new things and teach others what you know

 

Experience/Education:

  • Bachelor’s degree in engineering, computer science, marketing or related business degree highly preferred MBA,MIS, or MS desired
  • 7+ years relevant product management or product development experience working in a fast-paced, digitally-oriented environment related to consumer services, preferably in a regulated industry
  • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your numbers.
  • Experience working with remote teams across multiple locations

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