• Sr User Experience Designer

    Location US-CA-San Francisco
    Job ID
  • Summary

    Esurance is looking for a highly motivated Sr. UX Designer to join its Customer Experience team to help us create and maintain modern and effortless experiences! At Esurance, you will have a real and meaningful impact on our customers’ day-to-day lives and will design and create smart, innovative, user-centered experiences. The Sr. UX Designer will be an individual contributor who helps the team in defining, designing, and delivering extraordinary UX responsive designs for all products that result in a positive user experience and enhance company brand value.  Join our rapidly growing team, and bring your UX design expertise and creativity to help us pioneer the path in creating simple, innovative insurance experiences!


    As a Sr. UX Designer, you’ll roll up your sleeves and be responsible for supporting 1 or more agile teams.  You’ll have huge influence mentoring budding designers! You’ll inspire product roadmaps and strategy, assist in sustaining the product backlog, and collaborate constantly with internal and external partners including development, product, user research, copywriters, and senior leadership – all in order to provide best-in-class experiences for our customers.

    Apply for this role if you have an endless passion for delivering smart, innovative, user-centered solutions, the know-how to constantly measure success, are a determined customer advocate and champion, have an enthusiastic entrepreneurial spirit, and value continual learning, improving, and growing!


    • Creates and sets standards for high quality innovative user interface designs. Rapidly develops user flows, wireframes, visual mock-ups, detailed high fidelity schematics, and final design assets. Reviews the work of others as needed.
    • Closely collaborates with Ecommerce Product Management professionals on user interface specifications supporting the business requirements.
    • Performs analysis to balance business needs, customer needs and technological capabilities when designing the customer-facing aspects of website/mobile features and enhancements.
    • Creates branding, copy, and visual design with Creative professionals to support business initiatives.
    • Works closely with Information Technology, Marketing, and other business units to deliver web/mobile releases on schedule.
    • Acts as a user experience team lead, driving innovative design solutions that support customer needs and business objectives.
    • Acts as the first line of escalation for questions and issues from less experienced team members, resolving most of them independently before involving management.
    • Designs and leads user research, including usability tests to measure user reaction and use of website; drives data analysis to improve visual design and functionality of the web/mobile applications.
    • Evaluates market research reports and performs competitive analysis to apply findings for future website/mobile requirements and design.


    • Detail-oriented with strong organizational and project management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written.
    • Strong analytical and strategic thinking skills.
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word), expert knowledge of relevant design software (Adobe Suite), and user flow, wire framing tools.
    • Demonstrated knowledge of consumer-focused web/mobile platforms and web analytics.
    • Proficiency in HTML/CSS, and relevant standards.

    Experience / Education:

    • Bachelor's degree in Design, Communications, HCI or equivalent education required; Masters preferred.
    • Five to ten years of website/mobile design experience with background knowledge of web technologies preferred.


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