As part of the Strategy and Innovation group, the Manager of Customer Experience Strategy is responsible for leading the company-wide transition towards customer-centric operations and a customer-obsessed culture. This role will be a key contributor to our mission of creating integrated marketing, products, services, and online/offline experiences, allowing Esurance to improve brand preference, customer mix, and conversion rate. As part of the marketing team, this role will work with business partners across the organization to develop strategies that enable the achievement of our purpose, priorities, and goals. The Manager of Customer Experience Strategy (CXS) will be central to developing and deploying the processes, technologies, tools, and organizational capabilities that will improve topline and bottom-line business results. CXS helps our business partners make sure we achieve our mission of making insurance “Surprisingly Painless”.
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