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Auto Field Appraiser (West Orlando)

Auto Field Appraiser (West Orlando)

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Esurance is hiring a Field Appraiser to cover the West Orlando to Polk County areas! As a Field Appraiser here at Esurance you will write estimates for first and third party vehicles in your assigned area. Additionally, you will assess repairs and estimates for accuracy and compliance per Esurance and industry standards. 


  •  Completes repair estimates in the field using various computer based estimating systems.
  • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
  • Inspects vehicles based on Esurance guidelines
  • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
  • Documents files to! include all key activities regarding damages, estimates and repairs
  • Creates appraisals for minor to moderate damages with little to no assistance from management
  • Resolves internal and external customer inquiries
  • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
  • Uses P-pages in Pathways to reference proper repair processes



  • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
  • Demonstrated ability to manage relationships with both internal and external customers
  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
  • Excellent communication skills both oral and written with strong analytical skills
  • Excellent customer service and solid negotiation skills
  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs
  • Must be able to travel daily within assigned geographical areas

Experience / Education:

  • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
  • Two or more years of estimating experience required
  • Prior I-CAR courses preferred


Background Check / Licensing:

As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications.  Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows.  Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states.  Failure to obtain and maintain those licenses may affect your employment status.    


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