Esurance Network Operations team is seeking an IT Service Desk Analyst L1 to provide support for Esurance associates. This individual will be responsible for resolution of IT Support tickets; and identifying, escalating and helping determine ways to address hardware or software issues. The IT Service Desk Analyst L1 will function as a single point of contact for Associates and will work with other IT Operations teams to address issues/requests. Shift work is required; and after-hours work may be necessary.
Experience / Education