• Claims System Analyst

    Location US-FL-Tampa | US-GA-Alpharetta | US-NY-Hauppauge | US-NJ-Bridgewater | US-CO-Lone Tree | US-WI-Madison | US-TX-Richardson | US-AZ-Mesa | US-CA-Rocklin | US-SD-Sioux Falls | US-SC-Greenville...
    Job ID
  • Summary

    Here is your opportunity to advance your career with an exceptional company!  Esurance is looking for a Claims Systems Analyst to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say, cooler.  


    In this position, you will supports and assist the claims department in completing detailed user acceptance of new projects and modifications impacting the core claims application   


    As part of a fast-growing company, you’ll have the opportunity to expand your skills, discover your potential, and wear many hats while you help us keep pace with our rapid expansion into new markets.


    If you’re a thinker, an idea-maker, and inspired by possibility, then we’d love to have you on the team. And if you’re looking for a career at a tech-savvy and socially conscientious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.


    • Works directly with the claims business group and QA team to design effective and detailed user acceptance test plans based on submitted and approved business requirements
    • Completes business-related testing, user acceptance and complete regression testing on all newly-built functionality in primary claims applications
    • Maintains process of defect research, submission and verification
    • Completes functional testing of production software in pre-production environments
    • Participates in discussions and documents requirements for the development of new projects, integrations and enhancements
    • Serves as the lead researcher to investigate and resolve issues in claims applications
    • Monitors and assist with claims system performance-related responsibilities
    • Maintains and troubleshoots claims systems functionality concerns
    • Provides user support for claims application functionality


    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written with strong analytical and problem solving skills.
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and have in-depth understanding of software claims applications
    • Demonstrated knowledge of general claims processes preferred


    Experience / Education:

    • Bachelor’s degree in Business Administration, a related field, and/or equivalent education required.
    • Three or more years experience in personal automobile claims environment with previous QA experience preferred



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, etc.)


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