• Customer Service Representative

    Location US-UT-Ogden
    Job ID
    35132
  • Summary

    Esurance is looking for Customer Service Representatives to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

     

    Job Details: 

    • Start Date: Monday July 9, 2018
    • Training Hours: 9 AM - 5:30 PM Monday - Friday 
    • Training Length (Paid):  9 weeks
    • Training Location: Onsite in Ogden, UT 
    • Work Schedule: 12:30 PM - 9 PM MST Sunday-Thursday OR Tuesday-Saturday
    • Salary: $15/hr plus shift differentials 
    • Job Location: Onsite in Ogden, UT

    Responsibilities

    • Provides superior phone service to customers.
    • Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.
    • Learns and maintains a thorough working knowledge of all product information.
    • Calls customers to provide advice on follow up research items.
    • Initiates workflow (Webforms) documents with other departments accurately.
    • Obtains customer feedback information and forwards information to suggestion tracking.
    • Follows instructions and pre-established guidelines to perform the functions of the job.
    • Conducts research to determine best resolution to customer issues in balance with business needs.
    • Promotes the company by providing top-notch service and inviting referrals.
    • Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.
    • Performs other duties as assigned.

    Qualifications

    • Able to listen attentively and provide excellent customer service skills with difficult callers.
    • Excellent communication skills both oral and written with the ability to write clearly and the ability to read aloud accurately with proper grammar, good enunciation, and smooth flow.
    • Able to perform basic mathematical calculations.
    • Able to operate a phone, computer system, copier, and other office equipment.
    • Able to adhere to all organizational policies and procedures.
    • Able to type 35 or more wpm (words per minute).

    Experience / Education: 

    • High school diploma or equivalent education required.
    • 1 or more years of experience in a customer service or call center environment required.

    Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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