• Claims Rep Trainee

    Location US-TX-Richardson
    Job ID
    35152
  • Summary

    Esurance is looking for a Claims Rep Trainee to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

     In this position, you will investigate and handle to conclusion minor to moderate first and third party claims involving coverage and liability determination.   

    • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
    • Identifies exposures and refers files or features for triage to the appropriate level including referring injury claims to the appropriate level.
    • Contacts insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
    • Obtains information and investigates the facts of loss to make a liability determination.
    • Assigns material damage features for inspection to the proper appraisal source; resolves vehicle damages including total losses determined by the Material Damage Department, monitors rental, and may handle customer questions to conclusion.
    • Use expert systems to evaluate facts of loss and impact on liability.
    • Documents files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with Esurance claims systems.
    • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
    • Makes referrals to SIU as needed and sets up rental for the insured or claimants.

     

    Qualifications

    • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Excellent communication skills both oral and written with strong presentation skills
    • Strong analytical and problem solving skills
    • Demonstrated proficiency with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.

      Experience / Education:
    • Bachelor's degree in Business Administration, a related field, and/or equivalent education required.

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