• Claims Casualty Project Manager

    Location US-TX-Richardson | US-AZ-Mesa | US-FL-Tampa | US-GA-Alpharetta | US-SC-Greenville | US-NJ-Bridgewater | US-WI-Madison | US-NY-Hauppauge | US-CA-Rocklin | US-CO-Lone Tree
    Job ID
    35153
  • Summary

    Esurance is looking for a Claims Casualty Project Manager to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

     

    The Claims Casualty Project Manager manages projects for the First Party Medical or PIP & Med Pay Line of business through the various business phases from planning to implementation. Develops project charter, timelines, communications and implementation plans based on feedback from various stakeholders. This role ensures all major milestones are being met. This role may also manage day to day relationships with our vendors as well as have responsibility for certain ongoing  PIP & Med Pay programs.

     

    Responsibilities

    • Remains current on all claims compliance and regulatory requirements.
    • Researches No Fault claims practices throughout the industry and provide recommendations for required process/procedure or reporting changes.

    • Leads Casualty projects or programs that are national in scope influencing companywide outcomes resulting in significant improvement to efficiency, expense reduction or payment accuracy.
    • Manages project teams consisting of representatives from key stakeholder groups.
    • Writes and develops project charters, work breakdown structures, and communication and implementation plans. Solicits feedback from project stakeholders and updates project documentation as needed.
    • Partners with field management and front line associates to solicit feedback and document areas needing analysis.
    • Evaluates and communicates progress towards achieving milestones, and manages on-time delivery and sign-off of all phases of the business projects.
    • Coordinates and maintains a change management plan for affected associates of the project through implementation, ensuring the communication plan is executed upon.
    • Tracks, evaluates and resolves project risks, issues, change requests and action items throughout the lifecycle of projects. May solicit feedback from project team members or other stakeholders to resolve issues.
    •  Schedules and facilitates project meetings; documents meeting minutes/notes and communicates them to participants. Keeps project team on track.
    • Ensures interdependencies between concurrent projects are accounted for so that projects proceed in a logical and timely manner.
    • Manages day to day vendor relationships and claims programs.

     

     

     

    Qualifications

     

    • Extensive knowledge of state and government regulations that relate to first party medical claims.

    • Demonstrated proficiency in multiple states, Michigan, Florida and New York preferred. 

    • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written with strong analytical skills.
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs including automated estimate programs required.
    • Able to visually communicate results of complex analyses to non-technical audiences
    • Ability to complete root cause analysis, problem solve and develop plans and best practices.
    • Must be able to travel approximately 20%

     

    Experience / Education:

    • Bachelor’s degree in a related field, and/or equivalent education required.
    • 7 years First Party Medical claims handling experience with at least 3 years in project management preferred
    • One or more years of experience managing associates in an insurance claims environment preferred.

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, etc.)

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