• Claims Processor

    Location US-AZ-Mesa
    Job ID
    35155
  • Summary

    Esurance is looking for a Claims Processor to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

     

     

     

    Responsibilities

     

    In this position, you will provide administrative support to the Claims unit group. Works with customers, body shops, and vendors to ensure the appropriate documentation is obtained to process payments.

    • Review Process Claims to finalize resolution of estimates.
    • Issue payment on completed estimates and supplements.
    • Track payments issued.
    • Assist appraisers with information from claims system.
    • Follow up with customers as needed to ensure satisfaction of repairs.
    • Assist with all other duties in support of management functions.

     

    Qualifications

     

    • Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Demonstrated ability to manage relationships with both internal and external customers
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills both oral and written
    • Excellent customer service skills
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs

      Experience / Education:
    • High School diploma required; Associate degree preferred.
    • One or more years claims processing experience preferred.

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