• Digital Product Manager

    Location US-CA-San Francisco
    Job ID
    35185
  • Summary

    The Digital Product Management team is part of the Experience Product Management Group at Esurance, which is a critical group within the Customer Experience Department. The Digital Product Management team is responsible for defining, delivering, and managing the lifecycle of Esurance experience products. The Digital Product Manager drives product development and management of one of Esurance's experience products, defining, delivering, and managing the lifecycle of the product(s) in alignment with the Customer Experience strategy and delivering customer and company KPIs. The Digital Product Manager manages product design, delivery and enhancement to maximize the customer and enterprise value provided by their product.

    Responsibilities

    • Experience product strategy
    • Analyzing product opportunities, advocating for great omni-channel experiences
    • Partnering closely with different business teams representing user and company needs, presenting to internal stakeholders as the ?product expert?
    • Provides direction and collaborating with leadership and internal stakeholders to determine product priorities
    • Contributing to overall product vision, strategy, development and execution including product definition, vision, strategy, and initiative/roadmap development
    • Leveraging technology, experience, and methodology developments to ensure best-in-class but highly-efficient experiences and product development processes
    • Collaborating with leadership to ensure product backlog represents a plan for increasing customer value over time through market differentiation and the delivery of great customer experiences across channels and touchpoints
    • Tracking and reporting customer and company success metrics
    • Experience product development and management
    • Driving product development and enhancement an omni-channel experience products that maximizes customer and company value
    • Partnering closely with engineering, user experience, customer experience strategy, and design to ensure quality and consistency of experiences
    • Leveraging customer-centric thinking, discovery and research, rapid iteration, and lean practices to quickly validate backlog concepts
    • Driving software development product management activities by constantly grooming product backlog (aka prioritized roadmap)
    • Managing product management activities by developing expertly defined requirements, identifying and managing dependencies, ensuring research and design, following and enhancing processes, defining acceptance criteria and quality measures
    • Generating all product, project, and platform artifacts for product development (business cases, cost-benefit analyses, product overviews) and product management (platform requirements, project briefs, detailed business requirements, flow documents, epics, stories etc),
    • Acting as product owner in agile/scrum product development or project owner in conventional product development, as needed
    • Defining and track product-specific analytics

    Qualifications

    • Entrepreneurial with a strong inclination towards action, preferably with experience at a startup
    • Understanding of experience product development concepts including product strategy
    • Experience with customer-facing desktop, web or mobile software product offerings, for either end users or internal users
    • Project management skills, including the ability to juggle multiple tasks simultaneously
    • A strong sense of urgency to help customers and the ability to identify insights and deliver quality work quickly
    • An attitude that includes being self-motivated, learning, and dead-set on optimizing

    Experience / Education:

    • Bachelor's degree in engineering, computer science, marketing or related business degree, MBA/MIS/MS desired
    • 3+ years relevant product management or product development experience working in a fast-paced, digitally-oriented environment related to consumer services, preferably in a regulated industry
    • Experience operating in an environment driven by KPIs where you had the accountability to determine the best course of action to meet your numbers
    • Experience in product development activities (including managing/partnering for what it takes beyond software development: research, operations, and communications)

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, etc.)

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