• Claims Property Unit Manager

    Location US-TX-Richardson
    Job ID
    35189
  • Summary

    Esurance is looking for a Manager, Claims Property Unit to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

    Responsibilities

    • Manages daily workflow and quality of claims handling within the unit.
    • Monitors and conducts quality control audits within the unit.
    • Maintains on-going diary in accordance with company guidelines.
    • Reviews files for coverage and/or authority.
    • Reports Unit performance against established performance and quality standards.
    • Works closely with Branch Management in setting performance goals and best practices.
    • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
    • Works closely with SIU as appropriate.
    • Works closely with the CAT Coordinator as needed.
    • Able to identify and manage potential liability exposures to include products liability.
    • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.

    Qualifications

    • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written.
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).
    • Demonstrated knowledge with claims handling.
    • Demonstrated knowledge of contents and structural estimating including proficiency with related software.
    • Knowledge of antiques and fine jewelry and their value.
    • Proficiency in handling and managing Theft, Fire, Water losses including flood.
    • Understanding of managing through catastrophic claims handling including but not limited to floods, hurricanes, tornados etc.

     

    Experience / Education:

    • Bachelor's degree and/or equivalent work experience required.
    • Five years of experience handling perils, including large losses.
    • One or more years of experience managing claims handlers or in a lead role. 

    Benefits:

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, etc.)

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