• Auto Field Appraiser (Rhode Island)

    Location US-RI
    Job ID
    35195
  • Summary

    Esurance is looking for an Auto Field Appraiser in Rhode Island to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Writes estimates for first and third party vehicles in their assigned area. Assesses repairs/estimates for accuracy and compliance per Esurance and industry standards.

    Job Responsibilities:

    • Completes repair estimates in the field using various computer based estimating systems.
    • Utilizes Pathways/CCC and Process Claims systems to download, upload, and review estimates
    • Inspects vehicles based on Esurance guidelines
    • Utilizes digital photography to document all material damage for the file, in addition to documenting vehicle identification, condition, mileage, options for total losses
    • Documents files to include all key activities regarding damages, estimates and repairs
    • Creates appraisals for minor to moderate damages with little to no assistance from management
    • Resolves internal and external customer inquiries
    • Explains repair processes to customers and shops to include sheet metal repair/replacement, frame repair/replacement, refinish processes and mechanical operations
    • Uses P-pages in Pathways to reference proper repair processes


    Qualifications

    • Qualifications:
    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Demonstrated ability to manage relationships with both internal and external customers
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills both oral and written with strong analytical skills
    • Excellent customer service and solid negotiation skills
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs
    • Must be able to travel daily within assigned geographical areas

      Experience / Education:
    • Bachelor’s degree in business administration, a related field, and/or equivalent education required.
    • Two or more years of estimating experience required
    • Prior I-CAR courses preferred

     

     

    Background Check / Licensing: As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications. Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows. Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states.Failure to obtain and maintain those licenses may affect your employment status.

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage Finish
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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