• User Researcher

    Location US-CA-San Francisco
    Job ID
  • Summary

    Esurance is looking for an User Researcher to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    The User Researcher drives understanding of user needs, behaviors and motivations, to influence the creation of innovative and intuitive experiences. The User Researcher is primarily responsible for designing, conducting, evaluating and reporting on user-centered design research.

    • Creates research proposals and plans for usability testing (in person and remote) and other qualitative research, including ethnography/field research, concept testing, surveys, diary studies, task analysis, and benchmarking studies.
    • Leads user research planning, execution, analysis and reporting.
    • Applies research methodologies to validate new designs and evaluate existing ones.
    • Leads research participant recruiting efforts by creating a database of customers, potential customers, and managing third party vendors when necessary.
    • Works with other researchers, designers, product managers and developers to resolve user issues.
    • Identifies usability successes and prioritize usability problems.
    • Summarizes user research key points and communicate findings to design teams in an agile environment.
    • Finds creative and compelling ways to present and evangelize research insights throughout the organization in order to help inform and cultivate design improvements for users.

    • 3-5 years practical experience developing and conducting test plans, performing analysis, and presenting findings.
    • Demonstrated expertise in a variety of qualitative research methods.
    • Experience running remote usability studies with the most up-to-date tools.
    • Ability to conduct heuristic reviews of customer-facing applications.
    • Ability to apply the right research-tools and methodologies to fit goals and constraints.
    • Experience with agile usability and agile methodologies.
    • Strong communication, problem-solving, facilitation and presentation skills.

      Experience / Education:
    • Bachelors degree in Human-Computer Interaction, Cognitive Science, Psychology, or a related field.
    • 3-5 years of experience providing user research insights to improve eCommerce applications.
    • Experience conducting qualitative research on mobile devices.

      Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


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