• Strategy and Business Intergration Consultant

    Location US-CA-San Francisco
    Job ID
    35400
  • Summary

    Esurance is looking for a Strategy and Business Integration Consultant to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    The Strategy and Business Integration Consultant will work with business partners to develop strategies that enable the achievement of our purpose, priorities and goals. As part of the Strategy and Innovation group, the Customer Experience Strategy team is responsible for leading the company-wide transition towards customer-centric operations, creating integrated marketing, products and experiences, allowing Esurance to improve brand preference, customer mix, and conversion rate.

     

    Job Responsibilities:

     

    • Drive Customer-Centricity
      • Drives adoption of customer experience insights as strategic tools to inform changes to current product & experience and educate about current customer experience across the organization.
      • Uses insights to inform strategic prioritization & integration decisions.
      • Supports leadership of Esurance’s continual transition to being more customer centric, including participation in employee groups focused on education of customer-centricity, idea generation, and advocacy.
    • Strategy analysis & consultation
      • Develops competitive analysis & business cases
      • Influences cross-functional partners; evangelize market & user research insights
      • Supports innovation management program
    • Program Management
      • Ensures successful, quality program deliveries of customer experience related projects & programs
      • Communicates and negotiate timelines and schedules between stakeholders based on cost and benefit tradeoffs.
      • Provides regular program status to stakeholders, proactively identify and escalate issues, risks and defects relative to timelines, cost and quality throughout the project life cycle.
      • Identifies problems and prioritizes opportunities to maximize customer and company benefit

    Qualifications

    • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Strong program management skills, keeping them on track and delivering them effectively and on schedule
    • Excellent communication skills, both oral and written
    • Passion for driving customer-centric change and profitable growth, with a high degree of business and financial acumen
    • Demonstrated ability to manage relationships with both internal and external partners
    • Demonstrated ability to work independently
    • Demonstrated strong collaboration skills, knowing how to navigate across organizational boundaries to influence others
    • Strong analytical skills
    • Demonstrated proficiency with Microsoft Office products (Excel and PowerPoint) required

     
    Experience / Education:

    • Bachelor’s degree in Business Administration, Marketing, a related field, or equivalent education required.
    • 2-3 years of strategy and/or program management experience

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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