• Claims Attorney Rep Adjuster

    Location US-TX-Richardson
    Job ID
  • Summary

    Esurance is looking for an Attorney Rep to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    Adjuster handles first and third party bodily injury and assignment of property damage claims. Role focuses on claim resolution with attorney involvement and with authority of up to $12,500 handling claims in excess of this authority with manager supervision.

    Job Responsibilities:

    • Understands concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution.
    • Analyzes facts of loss, injury, and possible exposure potential for proper reserving.
    • Documents files to include all key activities, contacts made, statements taken, including outline covering all aspects of the claim and for resolution; Negotiates bodily injury claims with attorneys.
    • Determines liability exposures for moderate impact losses to include comparative negligence issues and utilization of outside investigators or experts to assist in the review or investigation of more complex claims
    • Completes material damage assignments and handles initial rental assignments
    • Reviews medical records and bills to validate accuracy of services provided.
    • Completes bodily injury evaluation summary including liability, damages, causation, diagnosis, treatment, reserves, and general damages; Evaluates soft tissue injuries will be primary focus.
    • Utilizes expert systems to assist in the review and evaluation of claims.
    • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
    • Refers files for specialization such as SIU focus, minor damage focus and sends correspondences related to claim and department of insurance regulations.
    • Determines with manager assistance on investigative activities such as surveillance, or neighborhood canvasses.
    • Reviews demand packages and complete evaluations in accordance with the best practices.




    • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Excellent communication skills both oral and written with strong presentation skills.
    • Strong analytical and problem solving skills.
    • Demonstrated knowledge with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.
    • Demonstrated knowledge of medical treatments and understanding of the relationship between vehicle impact and claimed injuries.
    • Demonstrated knowledge with handling minor to moderate claims involving issues of coverage.
    • Demonstrated knowledge in receiving and negotiating liens with healthcare providers and worker?s compensation carriers for first and third party injury claims.

      Experience / Education:
    • Bachelor's degree in Business Administration, a related field, and/or equivalent education required.
    • Three to five years of claims adjuster attorney experience.




    Background Check / Licensing:


    As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications. Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows. Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states. Failure to obtain and maintain those licenses may affect your employment status.



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


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