• Senior Manager - Underwriting

    Location US-CA-Rocklin
    Job ID
    35531
  • Summary

    Esurance is looking for a Senior Manager of Underwiring to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Esurance is looking for a Sr. Manager, Underwriting to join its Special Lines team in our Rocklin, CA offices. In this position, you will be responsible for delivering countrywide process transformation that will drive greater organizational efficiency while expanding our capabilities to deliver value. The Sr. Manager, Underwriting has broad responsibility in managing underwriting teams as well as processes and technologies that ensure effective profitability control. The ideal candidate for this position will have a strong understanding of the insurance life cycle and uses it to work closely with Product Management and Services to achieve growth and profitability goals. Additionally, this position will manage the underwriting activities to reduce risk for the company.

    Job Responsibilities:

    • Develops and optimizes processes within the underwriting teams to improve customer experience
    • Provides direct oversight for day to day operations of policy administration, and insurance operations functions
    • Implements personal lines rating and acceptability criteria
    • Coaches and develops direct reports and their staff
    • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates
    • Establishes and monitors business unit processing standards and performance objectives
    • Analyzes effectiveness of acceptability and rating guidelines and communicates suggested revisions to product management team
    • Evaluates and measures implemented process or proposed process for costs and benefits and makes recommendations
    • Monitors the quantity and quality of work performed by the business unit
    • Accountable for effective implementation of and adherence to established business processes and underwriting rules
    • Establishes and adjusts staff and workflows to facilitate the most efficient use of resources and provide the best possible service to internal and external customers
    • Explains procedural specifics to staff, insured, claims, and other business unit managers. Aids in the creation and development of new practices and procedures as well as holds meetings and gives presentations to staff and varied management personnel
    • Answers all policy related questions from claims and the response center, and creates appropriate communication networks to handle inquiries
    • Evaluates tools and vendor provided solutions including cost controls for products ordered

    Qualifications

    • Strong leadership, interpersonal and coaching skills
    • Excellent managerial, organizational and time management skills
    • Persuasive oral and written communication skills
    • Strong analytical, problem solving and presentation skills
    • Demonstrated ability to build, nurture and sustain relationships with both internal and external customers and partners; able to interface with employees at all levels of the organization to include senior-level leaders
    • Deep-seated customer experience focus
    • Experience and knowledge in the rating of automobile insurance
    • Experience and knowledge with property and casualty insurance terminology
    • Highly effective project management / leadership skills
    • Able to innovate and think creatively with the goal of improving current procedures and processes
    • Detail-oriented and organized; able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Able to work both independently and within a collaborative team oriented environment using sound judgment in decision-making
    • Working knowledge of the Call Center industry and related systems and business process required; knowledge of the insurance industry and related regulations preferred
    • Able to meet state standards and pass examination to obtain Property and Casualty Insurance license if required
    • Demonstrated proficiency with the Microsoft Office suite; to include, intermediate level MS Excel skills (VlookUps, Pivot Tables, Charts/Graphics)
    • Must be available on call 24/7 for security, business, or emergency response

     

    Experience / Education:

    • Bachelor's degree in Business, a related field, or equivalent education required
    • Minimum of five years insurance management experience
    • Five or more years of experience as an underwriter
    • Five years of Risk or Underwriting leadership experience preferred
    • Experience in a multi-jurisdictional underwriting leadership position
    • Experience with vendor management/selection
    • CPCU certification or P&C License preferred

     

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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