Esurance is looking for a Director, Customer Experience Product Management to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.
If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home.
Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.
This role must be fulfilled from our San Francisco office location.
Leveraging and aligned with Esurance’s overall Experience Strategy, the Director of Experience Product Management guides the digital product teams and roadmap for customer experience. The Director works with all areas of the business to identify and prioritize opportunities, manages and leads the digital product teams responsible for understanding the business and functional requirements while ensuring delivery of experience outcomes that enhance the customer experience across all channels and customer touchpoints. In addition to product management of the experience outcomes, the Director is also a key stakeholder of product strategy and is the management owner for platform solutions supporting experience for all channels and touchpoints.
Experience / Education:
At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.
Health & wellness
Family & Community