• Sr Claims Process Analyst

    Location US-TX-Richardson | US-FL-Tampa | US-NJ-Bridgewater | US-NY-Hauppauge | US-GA-Alpharetta | US-WI-Madison | US-CO-Lone Tree | US-AZ-Mesa | US-CA-Sacramento
    Job ID
    35942
  • Summary

    Esurance is looking for a Sr Claims Process Analyst to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Leads initiatives within the Claims Department to improve the efficiency and quality of our claims processes in order to achieve optimal performance as well as conform to and exceed industry best practices.

     

    This position must be fulfilled from an Esurance office and is not work from home.

    Responsibilities

    Summary: Leads initiatives within the Claims Department to improve the efficiency and quality of our claims processes in order to achieve optimal performance as well as conform to and exceed industry best practices. 

    Job Responsibilities 

    • Remains current on all claims processes, procedures, and systems. 
    • Researches auto claims practices throughout the industry and provide recommendations for possible process/procedure changes. 
    • Gathers and compiles potential new, revised, or change claims process suggestions from claims branches/management. 
    • Leads process review studies, gathering data, reviewing impact, and completion of pilot or other analysis 
    • Leads the formulation of pilot/study outcome reports and recommendations. 
    • Works with all departments to ensure claims process changes will not conflict with systems or other business groups. 
    • Leads development/implementation of approved claims process changes into a working plan for full scale application to all claims branches. 
    • Works with Claims Training Department in development of new procedure/process training material. 
    • Leads tollgates as needed to update key stakeholders on the status of assigned projects. 
    • Conducts process audits, identifying and escalating trends to the Claims Process Manager and SMG. 
    • Evaluates areas of opportunity within the business by completing cost benefit analyses and making recommendations on solutions. 
    • Facilitates meetings between all areas of the business and partners with SME?s in order to solicit feedback or establish understanding of the root cause of identified problems. 
    • Determines if business problems should be solved with changes to process or technology. If solved with technology, responsible for clear articulation of the business need to Claims Technology. 

    Qualifications

    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently. 
    • Demonstrated ability to manage relationships with both internal and external customers. 
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making. 
    • Excellent communication skills both oral and written with strong analytical and problem solving skills. 
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and in-depth knowledge of claims related software applications. 
    • Understanding of Project Management and ability to meet deadlines while delivering high quality work product. 
    • Extensive knowledge of telephony systems management or design, including configuration documentation, gap analysis and workflow design 
    • Understanding the changes to process or organizational structure that are impacted by, or impact the telephony architecture 

      Experience / Education 
    • Bachelors degree or equivalent education required. 
    • Four to five years automobile claims handling experience with management experience preferred. 
    • Project Management or similar project experience preferred

     

    Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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