• Associate Claims Advisor (trainee)

    Location US-NY-Hauppauge
    Job ID
    36115
  • Summary

    Esurance is looking for an Associate Claims Advisor (trainee) to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Investigates and handles to conclusion minor to moderate first and third party claims involving coverage and liability determination. Role explores settlement opportunities, tools for resolution, with authority up to $2,500 for Material Damage resolution.

     

    Job Responsibilities:

    • Understands basic concepts of coverage, policy interpretation, exposure recognition and liability determination to analyze and move claims towards resolution using best practices.
    • Identifies exposures and refers files or features for triage to the appropriate level including referring injury claims to the appropriate level.
    • Contacts insured, claimants including guest passengers to rule out any physical damage, first party medical, or injury claims.
    • Obtains information and investigates the facts of loss to make a liability determination.
    • Assigns material damage features for inspection to the proper appraisal source; resolves vehicle damages including total losses determined by the Material Damage Department, monitors rental, and may handle customer questions to conclusion (excluding first and third party motorcycle claims).
    • Use expert systems to evaluate facts of loss and impact on liability.
    • Documents files to include all key activities, contacts made, statements taken, including a full outline covering all aspects of the claim and requirements for resolution and process claims with Esurance claims systems.
    • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
    • Makes referrals to SIU as needed.
    • Complete Branch licensing requirements.

     

     

    Qualifications

    Qualifications:  

    • Detail-oriented with strong organizational, negotiation, influential, and customer service skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Excellent communication skills both oral and written with strong presentation skills
    • Strong analytical and problem solving skills
    • Demonstrated proficiency with MS Office products (Outlook, Word, Excel, PowerPoint) and claims related software applications.

    Experience / Education:

    • Bachelor’s degree in Business Administration, a related field, and/or equivalent education required.

     

    Physical Demands and Work Environment:

    Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable in

     

    Benefits:

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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