• Customer Care Advocate

    Location US-SC-Greenville
    Job ID
  • Summary

    Work for a company that puts you first and gives you the opportunity to make an impact!


    Esurance is looking for a Customer Care Advocate to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    If you’re a highly motivated person who’s looking for something different, then you’re going to love this opportunity! Our Customer Care Advocates play a very critical role because they are the first point of contact for our customers that have been involved in an auto accident.


    If you have at least 2 years of customer service experience, this is your chance to advance your career with a company that is all about attracting, rewarding, respecting, and supporting top talent. We want people who have a genuine passion for helping others and most importantly; love to have fun!


    Don’t know anything about insurance? That’s OK!

    You don’t have to have insurance experience because we’re not a typical insurance company. We'll provide fun, thorough, paid training that will teach you everything you need to know so you feel confident taking on claims with your team by your side. Not only will we pay for your license, your benefits will start on day one! We offer a competitive starting salary of $16.25/hr. so bring your passion for people, technology, and problem-solving to the table and leave the rest to us!



    Job Details:

    • Target Start Date:  January 14, 2019
    • Training Hours:  Monday - Friday 9am -5:30pm
    • Training Length (Paid):  8 - 11 weeks
    • Work Schedule:  TBD (must be available to work between 7am - 10pm, including one or both weekend days)
    • Salary:  $16.25/hourly + monthly incentive potential (additional 10% shift differential for working after 6:00 p.m. during the week day, 15% shift differential on Saturday, and 20% shift differential for working a Sunday shift)
    • Job Location: Greenville, South Carolina (Onsite)



    Job Responsibilities:

    • Takes phone calls including first notice of loss and inquiry calls for the claims organization
    • Provides services to customers that include but is not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanation
    • Obtains facts of loss to determine liability and exposures for handling
    • Identifies higher level exposures and refers files or features to management for triage
    • Sends necessary correspondence as it relates to the claim and department of insurance regulations
    • Uses Esurance systems to properly document files and process claims
    • Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling
    • Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner




    • Detail-oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrently
    • Demonstrated ability to manage relationships with both internal and external customers
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills, both oral and written
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
    • Excellent customer services skills


    Experience / Education:

    • Bachelor’s degree and/or equivalent education preferred
    • Two years of customer service or call center experience preferred
    • Auto insurance background preferred



    Background Check / Licensing:

    As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications.  Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows.  Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states.  Failure to obtain and maintain those licenses may affect your employment status.    




    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, etc.)


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