• Arbitration Specialist

    Location US-SC-Greenville
    Job ID
  • Summary

    Esurance is looking for an Arbitration Specialist to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.


    The Arbitration Specialist provides excellent customer service to internal and external customers while handling arbitration claims. Develops resolution plans to recover payments where subrogation/arbitration potential have been identified. Reviews, analyzes and responds to arbitration files. Must be proficient at understanding coverage, interpreting policy language and recognizing potential exposures.


    Job Responsibilities:

    • Responsible for preparing a complete arbitration filing that effectively present a theory of liability, to include a written persuasive argument and supporting physical evidence.
    • Thoroughly reviews all claims files to determine appropriate liability strategy. Reviews coverages and alerts to determine if an affirmative pleading or defense is applicable.
    • Requests and prepares necessary investigative documentation to support liability (police reports, scene photos/diagrams, vehicle photo, estimates and recorded statements)
    • Researches specific states laws and statutes that may support liability argument or rights to subrogate.
    • Negotiates and discusses liability with the Claim Branch Representatives to support a proper defense. Provides feedback to all branch offices regarding the quality of claims handling.
    • Assists internal and external customers with the resolution of arbitration related questions and customer complaints.
    • Participates in liability roundtables to provide teammates with feedback and recommendations for file resolution.
    • Appeals clerical or jurisdictional arbitration decision errors when applicable.
    • Serves monthly as an Arbitration Forum Panelist.
    • Handles all, Auto, Special, Property, PIP/MP and UM, arbitration files as Applicant and Respondent within the Department of Insurance Regulations for the specified state and the Esurance Subrogation Handling Guidelines.
    • Manages MCCA data spreadsheets, MCCA submission and resubmissions; reconciles wire notices and searches payment transactions for appropriate quarter submissions.
    • Research MCCA denials through the MMS system.
    • Attends quarterly meetings with Actuarial providing current status of MCCA files
    • Acts as a liaison between departments to ensure Subrogation and MCCA is represented when working with the PIP
    • Adheres to Fair Claims Practices Acts, Fair Debt Collections Act, Fair Credit Reporting Act, and all local laws and ordinances


    - Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

    - Demonstrated ability to manage relationships with both internal and external customers.

    - Demonstrated ability to work independently and within a collaborative team oriented environment using sound judgment in decision-making.

    - Excellent communication skills both oral and written with strong analytical and basic math skills.

    - Excellent customer service and solid negotiation skills.

    - Demonstrated proficiency with Microsoft Office products (Outlook, Excel, Access, and Word) and claims related software programs preferred.

    - Demonstrated knowledge of arbitration, claims and subrogation claims


    Experience / Education:

    - Bachelors degree or equivalent education and/or equivalent work experience required.

    - Three or more years of arbitration, subrogation and/or claims experience preferred.


    Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.