• Subrogation Specialist 1

    Location US-SC-Greenville
    Job ID
    36368
  • Summary

    Esurance is looking for a Subrogation Specialist to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

    Responsibilities

    Provides excellent customer service in handling subrogation claims. Reviews, analyzes and determines subrogation potential on all assigned files. Must understand coverage, policy interpretation and exposure recognition and liability determination at all levels of the claim.

    Job Responsibilities:

    • Negotiates liability, settlements and payment arrangements. Develops resolution plans by determining filing solutions (arbitration, suit, and collection agency) to recover payments where subrogation potential has been identified on basic subrogation claims.
    • Interacts with field staff and investigative agencies/vendors to obtain documentation to assist in the recovery effort. Places liability parties or their carriers on notice by correspondence and phone contact. Documents files to include:
      Conversations with all parties related to the claim, correspondences, current file updates, subrogation analysis, file resolution recommendations and applicable state negligence laws. Monitors claim throughout the subrogation process for final resolution.
    • Assists internal and external customers with the resolution of minor questions.
    • Handles subrogation files with the potential of up to $15,000 within the Department of Insurance regulations for the specified state and the Esurance Claims Handling Guidelines.
    • Understands and abides by Department of Insurance Regulations for specified state and the Esurance Claims Handling Guidelines.
    • Adheres to Fair Claims Practices Acts, Fair Debt Collections Act, Fair Credit Reporting Act, and all local laws and ordinances.

    Qualifications

    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work independently and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written with strong analytical and basic math skills.
    • Excellent customer service and solid negotiation skills.
    • Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs preferred.
    • Demonstrated knowledge of subrogation claims (Medical Payments, PIP, Carrier, and Mini-Torts).

      Experience / Education:
    • Bachelors degree in a related field, and/or equivalent education required.
    • Two or more years of subrogation and/or claims experience preferred.
    • Prior collection agency experience preferred.

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

    Options

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