• Facilities Coordinator

    Location US-TX-Richardson
    Job ID
  • Summary

    Esurance is looking for a Facilities Coordinator to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    As the Facilities Coordinator you will be the face and voice of Esurance and will be responsible for providing superior customer service to our clients and associates. As the Facilities Coordinator you will provide 24x7 assistance with resolving issues associates with all building services, including but not limited to vendor management, work space setup and adjustments, as well as exterior and interior building maintenance.


    The ideal candidate for the facilities coordinator position will have an enthusiastic and positive attitude, with the ability to handle multiple competing deadlines in a fast paced environment. You should have a strong attention to detail, with a professional poise to work with individuals at all levels in a corporate setting.

    • Manage and maintain the security access control system for all new and current employees in corresponding location, to include card access, cameras, alarm response, and physical security procedures and monthly audits
    • Receive, review, and work on facilities tickets that are submitted through the service request system with a sense of urgency
    • Troubleshoot facilities issues that arise and dispatch to corresponding vendor when appropriate, to include flooding, equipment malfunctions, electrical, plumbing, office furniture, and/or HVAC issues
    • Manage janitorial services and property management relationship
    • Create Purchase Orders and Requisitions in People Soft Accounting system
    • Lead the Esurance Site Services Safety Committee and ERT team at corresponding location
    • Conduct regular site safety inspections and maintain safety and preparedness supplies
    • Maintain all the CPR/First Aid training coordination activities and serve as the Site Evacuation Warden
    • Manages incoming/outgoing mail, FedEx etc. and maintains records as well as distributes, sorts, logs, and route all deliveries
    • Purchase, receive, and stock all kitchen and office supplies and all non-IT ordering and maintenance for leased office equipment (copiers, printers, postage machine)
    • Cover front desk during lunch and break periods for onsite receptionist, which includes answering incoming calls, greeting visitors, and monitoring visitor access and issue visitor badges
    • Perform indoor and outdoor visual inspections of building, electrical, plumbing, HVAC, workstations, and equipment
    • On call 24x7x365 for security or building emergency response
    • Coordinates office space planning with department managers and executes, moves, additions, and changes to the office environment
    • Perform ergonomic evaluations for staff and advise necessary changes which improve workplace ergonomics
    • Other duties as assigned by supervisor


    • Excellent verbal and written communications skills with strong interpersonal skills and the ability to work as part of a team and autonomously
    • Must be organized and have exceptional customer service skills with the ability to handle multiple tasks in a fast-paced, high-stress environment
    • Strong negotiation skills with the ability to maintain relationships with vendors
    • Solid computer proficiency with basic hands on experience with the MS Office Suite (Word, Outlook, and Excel)


    Experience / Education

    • High school diploma required, associates degree preferred
    • 3 - 5 years of Facilities Coordination experience, to include, hands on work experience working within a security/badge system and a work order facilities ticketing system
    • Must have an understanding to building?s maintenance of: fire suppression and alert systems, HVAC Systems, electrical systems, plumbing, workstations, and emergency lighting 

    Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Must be able to lift up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


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