• NOC Engineer

    Location US-TX-Richardson
    Job ID
  • Summary

    Esurance is looking for a NOC Engineer to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    Provides Tier 2 level troubleshooting support for a wide variety of systems and processes including Esurance?s 7x24 web presence, LAN, WAN, VoIP systems and critical servers and services, including the associated monitoring and analytic tools. Interfaces and consults with various business groups on projects and initiatives providing engineering and process guidance as it relates to the NOC support and its operational capabilities. This role participates in the NOC shift rotation.

    Job Responsibilities:

    • Works under the direction of the Lead NOC Engineer to provide technical guidance and be point of escalation for the NOC operators.
    • Assists with the maintenance and management of the various monitoring and analytics tools owned by the NOC.
    • Supports and troubleshoots a complex network to support an E-commerce, and Call Center system infrastructure.
    • Provides administration and troubleshooting of Windows servers and software products.
    • Analyzes and troubleshoots network communications failures and bottlenecks.
    • Ensures the development and use of an effective preventive maintenance program and reporting tools suitable to meet the operation objective of "99.9% availability".
    • Responds to all system problems on a 7X24 basis and takes part in on-call rotation.
    • Must be comfortable working in a high stress, fast paced and shifting environment.

    • Mid-level understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting.
    • Hands-on TCP/IP networking and troubleshooting in a Microsoft Windows networking environment.
    • Experience deploying, and maintaining various infrastructure and application monitoring tools (SCOM, Splunk, Solarwinds, etc?).
    • Working knowledge of Frame Relay, MPLS, VPN, ATM, and ISDN.
    • Working knowledge of SIP, MGCP, H323, Voice Gateway, video conferencing, video streaming, Enterprise Cisco VoIP systems to include; Unified Call Manager, Cisco Voice Gateways, Unity, ICM/UCCE, IPIVR, Dialer and Work Force Management Solutions.
    • Working experience with network security products and or working in an SOC capacity is a plus.
    • Experience developing policies and procedures, network software and hardware standards, and related documentation.
    • Experience with Cisco IPT in a contact center setting.
    • Experience with Call Center Applications such as Contact Center Recording, Workforce Management, EmailManagement, and Outbound Dialer.
    • CCNA, MCP, CCNP or MCSE certifications are desirable.
    • Experience working with outside vendors on escalation of issues.
    • Experience with deploying automation scripts and customization to improve NOC efficiency.
    • Expert understanding of OSI Model.
    • Excellent verbal and written communications skills.

      Experience / Education:
    • Bachelor's degree in Computer Science, a related field or equivalent job experience.
    • 1 years of implementation and operations of infrastructure and application monitoring tools and systems
    • 1 years of implementation, and troubleshooting of IP Networks
    • 1-2 years hands-on experience on MS Server system administration skills, server build and server troubleshooting in collocation environments.
    • 2 years of engineering experience in a NOC environment.
    • Data/voice networking, CUCM 8.6, UCCE 9.0 and Windows Server technology.
    • Good understanding of SQL Servers, Exchange 200x or any Microsoft Back Office Suite servers will be a plus.
    • SP/HTML, Windows 200x, IIS, Cisco product line and fluent in at least one scripting language such Java Script or VBScript.

      Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


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