• Claims Processor

    Location US-AZ-Mesa
    Job ID
    36586
  • Summary

    Esurance is looking for a Claims Processor to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

     

    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 

     

    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 

    Responsibilities

    Provides administrative support to the Claims unit group. Works with customers, body shops, and vendors to ensure the appropriate documentation is obtained to process payments.

    Job Responsibilities:

    • Review Process Claims to finalize resolution of estimates.
    • Issue payment on completed estimates and supplements.
    • Track payments issued.
    • Assist appraisers with information from claims system.
    • Follow up with customers as needed to ensure satisfaction of repairs.
    • Assist with all other duties in support of management functions.

      Qualifications:
    • Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
    • Demonstrated ability to manage relationships with both internal and external customers
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
    • Excellent communication skills both oral and written
    • Excellent customer service skills
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs

      Experience / Education:
    • High School diploma required; Associate degree preferred.
    • One or more years claims processing experience preferred.

      Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Qualifications

    Benefits

    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal

    Savings

    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)

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