• Litigation Services Manager

    Location US-TX-Richardson | US-AZ-Mesa
    Job ID
  • Summary

    Esurance is looking for a Litigation Services Manager to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.


    If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home. 


    Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work. 


    Responsible for monitoring and managing the quality, service levels and cost-effectiveness of legal resources utilized on a national basis in litigation matters required by a personal lines insurance company.

    Job Responsibilities:

    • Identify, screen and engage retained counsel as needed to existing panel of counsel available for use by the claims department in litigated cases.
    • Conduct periodic reviews and audits of outside and staff counsel to ensure quality, service levels and cost-effectiveness are aligned with company expectations.
    • Ensure internal billing guidelines are maintained through audits and other available data; intervene directly with counsel to overcome non-compliant billing or other service level challenges.
    • Review, propose and implement alternative fee arrangements where appropriate.
    • Maintain review processes that provide feedback regarding retained and staff counsel performance.
    • Ensure compliance with internal referral guidelines by claims department, recommending improvements and tracking results.
    • Work with counsel and claims to identify and resolve problems that challenge claims/counsel relations.
    • Assist in the management and handling of corporate litigation, including employment related matters
    • Develop and maintain reports that track legal counsel performance.
    • Manages assigned budget and spending at or below plan.
    • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals.
    • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.


    • Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
    • Demonstrated ability to manage relationships with both internal and external customers.
    • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
    • Excellent communication skills both oral and written with strong analytical skills.
    • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and calendaring software programs preferred.
    • Demonstrated strong professional ethics, reliability and accountability required.

    Experience / Education:

    • Law Degree required from an ABA approved school or university, licensed to practice law in one of the 50 states.
    • 7 or more years of experience working as an attorney, preferably in an insurance defense litigation environment.
    • Experience in employment litigation preferred, but not required

      Physical Demands and Work Environment:
      Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

    Health & wellness

    • Medical, vision, and dental insurance
    • Life insurance (company-paid and supplemental)
    • Accidental death and dismemberment coverage
    • Wellness coaching and incentives
    • Group critical illness coverage
    • Accident indemnity and hospital indemnity plans
    • Group legal


    • 401(k) plan with annual matching contribution
    • Referral bonuses
    • Performance-rewarding bonus system
    • Tuition assistance program (up to $5,250 per year)
    • Health savings and flexible spending accounts
    • Commuter benefits

    Family & Community

    • Adoption assistance
    • Maternity leave
    • Buckle Up Baby program
    • Pet insurance discount
    • Charitable gift matching
    • Give Time, Get Time volunteer program
    • Employee Assistance Program

    Time off

    • Short-term disability
    • Long-term disability (employee-paid option)
    • Paid time off (holidays, vacation, personal choice days)


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